Conversational Commerce Engine

Ordering when the office is closed

Commerce & Customer Experience · Works with Any Commerce Platform

Customers want to order faster - without navigating catalogues, filling forms, or typing product names. They want to speak requests, message via WhatsApp, or chat naturally: "I need catering for 50 people, Italian, under £15/head."

Conversational Commerce Engine adds natural language ordering to any commerce platform. Custom LLM trained on your products, customers, and business terminology. Understands voice, chat, SMS, WhatsApp, even video. Handles complex requests, remembers context, suggests alternatives.

Built for businesses where faster, easier ordering creates competitive advantage. Works with Shopify, Magento, custom platforms. No platform migration required - intelligence layer on top.

What you get

Custom LLM trained on your product catalogue, customer accounts, order history, and business context. Not generic chatbot - AI that understands your specific products, terminology, and customer needs.

Customers order via: natural language ("I need my usual plus extra chicken"), voice (speak order on mobile), WhatsApp/SMS (message to order), live chat on site/app. AI handles complex requests, checks inventory, applies pricing, suggests alternatives if out of stock.

Our customers use Conversational Commerce Engine to reduce order friction, increase mobile conversion 40-60%, and differentiate from competitors stuck with traditional catalogues.

Powered by: Custom LLM Deployment · AI Search · Recommendation Engine · Bytebard Data Mesh

Core capabilities

Natural Language Understanding

Customers describe what they need in plain English: "I need ingredients for lasagna dinner for 20 people" or "Reorder last week's produce plus add tomatoes." AI understands intent, ambiguity, context.

Voice Ordering

Speak orders on mobile app or via smart speakers (Alexa, Google Assistant integration). "Add 3 cases of chicken breast to my order." AI transcribes, understands, confirms, processes.

Messaging Commerce

Order via WhatsApp, SMS, Facebook Messenger, Telegram. "Hey, it's Thursday - your usual order?" Customer replies "Yes" or "Yes plus extra milk." Done.

Video Commerce

Live video shopping with AI assistance. Show products, demonstrate features, answer questions, take orders conversationally. Consultative selling via video.

Contextual Memory

AI remembers conversation history, customer preferences, past orders, account details. "Add more chicken" → AI knows which chicken, how much, your usual price.

Multilingual Support

Operates in multiple languages with real-time translation. Customers order in their language, AI understands, responds accordingly. No language barriers.

Proactive Outreach

AI messages customers: "You usually order on Thursdays - want to place your order?" or "Strawberries are in season - add to this week's delivery?"

Intelligent Substitutions

Out of stock? AI suggests alternatives conversationally: "We're out of that chicken, but we have organic free-range chicken at similar price - want to substitute?"

How it integrates with your systems

01

Train Custom LLM on Your Business

We train LLM on your product catalog, customer data, order history, business terminology. AI learns your products, how customers describe them, common requests.

02

Connect via Bytebard Data Mesh

Integrate with commerce platform (Shopify, Magento, custom), ERP, CRM, inventory systems. AI accesses real-time product availability, pricing, customer accounts.

03

Deploy Conversation Channels

Activate channels: chat widget on site/app, WhatsApp Business, SMS ordering, mobile app voice ordering, video commerce (if applicable).

04

Launch & Optimise

Go live with conversational ordering. Monitor conversations, gather feedback, refine AI responses. Continuous improvement from usage.

What this solves

Problem: Ordering is too slow and friction-filled

Customers navigate catalogues, search products, fill forms, select quantities, checkout. Mobile especially painful. High cart abandonment. Faster ordering = competitive advantage.

Solution: Conversational ordering reduces friction

Customers describe what they need, AI handles the rest. Voice ordering on mobile. WhatsApp ordering while on the go. Fast, easy, differentiated.

Typical impact: Mobile conversion up 40-60%, order completion time down 65%, cart abandonment down 30%

Problem: Customer service overwhelmed with routine questions

"Do you have this product?" "What's the price for my account?" "Can I get my usual order?" These questions flood support channels, consume capacity.

Solution: AI handles routine inquiries automatically

Conversational Commerce Engine answers product questions, checks availability, confirms pricing, places orders - without human involvement. Only escalates complex cases.

Typical impact: Routine inquiry volume down 50-70%, support capacity freed for complex issues, customer satisfaction up 40%

Problem: Competitors offer same products, same prices

Hard to differentiate on product or price alone. Need better customer experience as competitive advantage. Traditional catalogues aren't enough.

Solution: Conversational commerce differentiates

Customers can order faster, easier, and more conveniently than competitors allow. Voice ordering, messaging commerce, proactive outreach - competitors don't offer this.

Typical impact: Customer preference shifts ("easier to order from you"), retention up 25-35%, word-of-mouth referrals increase

Works with your commerce platform

Conversational Commerce Engine integrates with any commerce platform via Bytebard Data Mesh. Supports multiple conversation channels simultaneously.

Commerce platforms

Shopify & Shopify PlusMagento (Adobe Commerce)BigCommerceSalesforce Commerce CloudCustom B2B/B2C platforms

Conversation channels

Website chat widgetMobile app (chat + voice)WhatsApp BusinessSMS orderingFacebook MessengerTelegramVideo commerce platforms

Also integrates with

SalesforceHubSpotERPs (pricing, inventory)AI SearchRecommendation Engine

Don't see your platform? We can still connect to it.

How customers use Conversational Commerce Engine

01

Foodservice Distributor

Custom B2B portal + NetSuite

Challenge

Restaurant customers want to reorder quickly during busy service. Navigating portal on mobile too slow. Phone orders overwhelm staff.

Solution

Conversational Commerce Engine with WhatsApp ordering. Customers message: "Thursday order" or "Usual plus extra chicken." AI confirms, processes.

Outcome

  • •55% of orders now via WhatsApp
  • •Order placement time: 8 min → 45 sec
  • •Phone order volume down 60%
  • •Customer satisfaction: "So much easier now"
02

Industrial Supplies B2C/B2B

Magento

Challenge

30,000+ SKUs, customers struggle to find right products. Mobile search/navigation poor. Support overwhelmed with "Do you have X?" questions.

Solution

Conversational Commerce Engine with chat widget and voice search. Customers describe needs, AI finds products, suggests, takes orders.

Outcome

  • •Chat/voice now 35% of orders
  • •Mobile conversion up 50%
  • •Product discovery time down 70%
  • •Support ticket volume down 45%
03

Multi-Brand D2C Fashion

Shopify Plus (3 brands)

Challenge

Younger customers want messaging-based shopping. Instagram, TikTok drive traffic but checkout friction high. Want to differentiate from competitors.

Solution

Conversational Commerce Engine with WhatsApp, Instagram messaging, chat widget. AI-powered shopping assistance, style recommendations, easy checkout.

Outcome

  • •Social commerce conversion up 65%
  • •Average order value up 30% (AI upsells effectively)
  • •Customer engagement: "Love shopping this way"
  • •Brand differentiation: Competitors don't offer this

How we work together

We take a phased approach: connect your systems, train AI on your business, deploy with a pilot group, then expand based on results.

Every implementation is different - timeline and scope depend on your systems, data quality, and operational complexity. We'll work with you to define the right approach for your business.

What's typically required

  • • Access to your systems and data
  • • Stakeholder time for requirements and validation
  • • Team involvement for testing and feedback

Investment and timeline depend on your specific requirements. Let's discuss your operations and determine if this fits.

Built on WithPraxis platform

Conversational Commerce Engine leverages core WithPraxis capabilities

Custom LLM Deployment

Powers natural language understanding, conversation management, intent recognition. Trained specifically on your business.

Learn more

AI Search

Enables product discovery within conversations. Customers describe needs, AI finds matching products.

Learn more

Recommendation Engine

Suggests products, upsells, substitutions during conversations. Context-aware recommendations.

Learn more

Bytebard Data Mesh

Connects Conversational Commerce Engine to commerce platform, ERP, CRM, inventory systems for real-time data.

Learn more

Ready for a complete platform?

Conversational Commerce Engine is one component of Adaptive Commerce, our complete AI-native commerce platform. Adaptive Commerce includes:

  • • Everything in Conversational Commerce Engine
  • • Plus: AI storefront, predictive ordering, dynamic pricing, smart fulfilment, unified operations

Many customers start with Conversational Commerce Engine on their existing platform, then migrate to Adaptive Commerce for complete transformation.

Explore Adaptive Commerce

Enable conversational ordering.

Let's discuss whether Conversational Commerce Engine fits your business.

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