Problem
Uncontrolled AI use
Teams are already using AI tools, but no one is sure what is sent where, what gets reviewed and what gets sent to customers or into the business. The exposure is unclear and so is the value.
What this problem looks like
Different teams using different AI tools, with no shared rules.
Sensitive data pasted into consumer tools.
AI-generated content going to customers without a review step.
Why it costs control and reputation
Uncontrolled use creates data exposure, inconsistent quality and reputational risk. It also makes it harder to learn from what is and is not working.
Where the workflow usually breaks
- No agreed acceptable use.
- No simple way to see what AI is being used for.
- No human review on outputs that leave the team.
How AI can help without over-automating
The starting point is not more AI — it is clearer rules, simple review steps and a workflow-level view of where AI is being used. Where AI continues to be used, controls are designed around the actual workflow, not as a separate policy document.
Systems usually involved
- Microsoft 365 / Teams
- CRM
- Internal portals
- Public AI tools
- Documents
What value looks like
Clearer rules, reduced exposure, more consistent output quality and AI use that the business can actually stand behind.
Where this connects