Workflow
Reconciliation and checking workflows
Workflows that compare records across systems, surface differences and route exceptions to the right person — for finance, operations or commercial data.
This may look different in your business. The same pattern can apply to other workflows where information is collected, checked, compared, enriched, approved, reported or acted on.
What this workflow usually involves
Pulling records from two or more sources, matching by rules, isolating exceptions, classifying them and routing for resolution.
Where it breaks
- Match rules are undocumented.
- Exception queue has no owner.
- Resolution happens in email.
Common inputs
- ERP records
- Bank or supplier feeds
- Invoice or order data
- Spreadsheets of exceptions
Common outputs
- Matched records
- Exception queue
- Resolution audit trail
- Summary for finance / operations sign-off
Where AI can help
High-volume matching, classification of exceptions, drafting plain-English explanations and suggesting the most likely resolution.
Where human review belongs
On material amounts, on anything unusual and on final sign-off.
Systems often involved
- ERP / finance
- Bank feeds
- AP / AR tools
- Spreadsheets
- Document stores
Example applications
- Invoice and bank reconciliation
- Stock count vs system reconciliation
- Order vs fulfilment reconciliation
How value is measured
Exception queue size, time to clear, share of items auto-matched and time to close month-end.
Where this connects