Thinking · Page 2
operational workflows
All articles tagged with "operational workflows".
Platform capabilities and technical insights
Customer Lifetime Value Intelligence: Predicting Profit Per Relationship
Most B2B distributors calculate customer lifetime value by adding up historical purchases, missing predictive factors that signal churn risk and growth opportunities. True CLV intelligence uses behavioural patterns, payment data, and market context to guide resource allocation decisions before customer value changes become obvious in purchase history.
Operational workflow improvement
Why Most Commerce Businesses Don't Need AI Strategy — They Need Workflow Clarity
Most B2B commerce businesses don't need a sweeping AI strategy. They need clarity on the handful of critical operational workflows that drain time and margin, one decision at a time.
WithPraxis
The AI Implementation Paradox: Why 73% of Mid-Market Distributors Start Wrong
Most mid-market distributors approach AI implementation backwards, starting with technology selection instead of workflow mapping. This produces predictable failure rates of 73% within the first year. The distributors who succeed do something counter-intuitive: they map operational workflows first, then select technology to support specific choices. This reversal produces faster implementations, clearer ROI, and sustainable operational improvement.